Note that the Services are not subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended, and its implementing regulations. Our Services are offered to you as a consumer, not as a patient of any health care provider or a member of any health plan.
How We Collect Your Information
Information You Provide to Us: We may collect information from you directly through your use of the Services. This information may include your name (including any former name(s)), address, age, date of birth, gender, contacts and family information, billing information, email address, telephone and facsimile numbers, social security number and other government identification, financial and insurance coverage information, health-related information that you directly input into the Services, user name and password, geolocation, mobile device identifiers, other information related to your user account, and any other information you provide in the course of interacting with us.
Healthcare Information We Obtain at Your Direction: The Services enable you to direct Sigmoid Health to obtain your health information from your healthcare facilities and providers, health insurers, and other entities. This may include your contact information and any/all information about your health and medical history including but not limited to healthcare appointments, services, tests, procedures, diagnoses, prescriptions, preexisting conditions, and other pertinent health-related information.
Information We Collect through Automated Data Collection Technologies: We may collect your information using automated data collection technologies as described in the “Additional Information about Our Services” section below. This may include, when available, your geolocation information.
Information We Obtain from Third Parties: We may obtain your information through third party sources such as lead generation companies, marketing partners, identity verification services, and Service Providers.
How We Use Your Information
We use your information:
- To fulfill or meet the reason you provided the information, such as registering you for the Services, signing you up for mailing lists, and responding to inquiries.
- To facilitate and improve the operation of the Services, including for internal review, analysis, and improvement of the Services, such as testing new features and technologies to better present, organize, and provide you with useful insights regarding your information.
- To maintain the safety, security, and integrity of the Services.
- To help us gain a better understanding of your preferences and interests so we can improve and offer products, services, and marketing to better serve you and/or our other customers.
- To respond to your feedback, suggestions, survey information, and comments to monitor and/or improve the Services. For internal legal compliance purposes, including to exercise or defend against actual or potential legal claims.
- To provide the information to Service Providers and other third parties as described in the “Sharing Your Information” section below.
- For other purposes consistent with the context of the collection of your information, or as otherwise disclosed to you prior to the use of your information.
Note that we may collect, use, and share information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) except as prohibited by applicable law.
Promotional Email OptOut: You may choose to receive promotional email communications. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive promotional communications by email, you may optout or unsubscribe by following the instructions that are included on each email.
Sharing Your Information
In the course of our business we may disclose your information to third parties in the following circumstances:
As Directed by You in the Course of Your Use of Our Services: You may be able to share your information with third parties, such as your healthcare providers, family members, or other entities.
Service Providers and Companies That Work With or on Behalf of Sigmoid: We share your information with Service Providers for operations, technology, payment, marketing, and other purposes. These companies may have access to your information to the extent necessary to perform their respective functions.
Sale of Business: Sigmoid may transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party as part of a merger, acquisition, bankruptcy proceeding, or other restructuring.
Legal Purposes: We may provide your information if we have a good faith belief that the law requires it, such as in response to a search warrant, subpoena, or other legally valid inquiry, order, or process, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose information to assist us in collecting a debt, or as necessary to exercise our legal rights or defend claims brought against us.
Additional Information about Our Services
Visiting our websites: In general, you can visit our website without telling us who you are or providing us with your business information. However, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system, and average time spent on our websites. We use this information to monitor and improve our websites.
Tracer Tags: Our websites and email communications may also use a technology called “tracer tags”. These may also be referred to as “clear GIFs” or “web beacons”. This technology allows us and our thirdparty technology providers to understand which pages or content you view. These tracer tags are used to help us optimize and tailor our Services for you and other users or web visitors.
Software Development Kits: When you download and use a Sigmoid mobile application, we may use third party services to develop and deliver the software and to monitor your use of the application, including by associating your use and user account with mobile device identifiers and information about your use of third party websites and services.
How We Respond to Do Not Track (DNT) Settings: Some web browsers incorporate a “Do Not Track” (“DNT”) feature. At the present time, we do not respond to DNT signals.
Linked Services. The Services contains links to third-party websites (“External Sites”). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. Links to External Sites are not a referral or endorsement of any other entity, item, or service. The content of such External Sites is developed and provided by others. You should contact the site administrator or webmaster of External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of any materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access any External Sites, you do so at your own risk.
Information for Users from Outside of the United States
Security of Your Information
We maintain administrative, technical, and physical safeguards designed to protect against unauthorized access, use, modification, and disclosure of your information in our custody and control. No data, on the Internet or otherwise, can be guaranteed to be 100% secure. While we strive to protect your information from unauthorized access, use, or disclosure, Sigmoid cannot and does not ensure or warrant the security of your information.
Sigmoid does not knowingly collect personal information from children under the age of 16.
If you are a California resident, your information may be covered by the California Consumer Privacy Act (CCPA). The below disclosures apply to the extent the CCPA applies to Sigmoid’s collection and processing of your data, subject to any applicable exemptions.
“Personal Information” We Collect: The categories of “personal information,” as defined in the CCPA, that we collect include:
- Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
- Characteristics of protected classifications under California or federal law
- Commercial information
- Biometric information
- Internet or other electronic network activity information
- Geolocation data
- Professional or employment related information
- Inferences drawn from other personal information
“Sales” of Personal Information: We do not “sell” your personal information as that term is defined in the CCPA.
Your California Privacy Rights: You may have the following rights with respect to your personal information under the CCPA:
(i) Right to Know About Personal Information Collected, Disclosed, or Sold: You may have the right to request that we provide certain information to you about our collection and use of your personal information over the past twelve (12) months. Specifically, you may have the right to request disclosure of:
- The specific pieces of personal information we collected about you;
- The categories of personal information we collected about you;
- The categories of sources from which personal information was collected;
- Our business or commercial purpose for collecting or disclosing personal information; and
- The categories of third parties with whom we shared personal information.
(ii) Right to Request Deletion of Personal Information: You may also have the right to request that we delete any of your personal information that we collected or maintain about you, subject to certain exceptions.
(iii) Right to Correct Inaccurate Personal Information: You may also have the right to request that we correct inaccurate personal information we maintain.
(iv) Right to NonDiscrimination for the Exercise of a Consumer’s Privacy Rights: We will not unlawfully discriminate against you for exercising any of your applicable privacy rights.
Exercising Your California Privacy Rights: To request to exercise your CCPA rights described above, please submit a verifiable consumer request to us by using the information in the “Contact Us” section below. Only you or your “authorized agent,” as defined in the CCPA, may make a verifiable consumer request related to your personal information.
Your verifiable consumer request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format: We will make our best effort to respond to a verifiable consumer request within fortyfive (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. Within ten (10) business days of receiving the request, we will confirm receipt and provide information about its verification and processing of the request. Sigmoid will maintain records of consumer requests made pursuant to the CCPA as well as our response to said requests for a period of at least twentyfour (24) months.
You can contact us or otherwise communicate your privacy concerns by:
- Emailing us at firstname.lastname@example.org
- Writing us at the address below (please include your email address and phone number with your correspondence along with the information needed to support your request):